Partner Event: Social Media Customer Service & Engagement

RTO 9 invites participants to attend the workshop Social Media Customer Service & Engagement on February 4th, designed to transform how businesses and individuals interact with their audiences on social media. In the age of instant communication, exceptional customer service and genuine engagement on these platforms can set a brand apart.

This workshop is essential for those looking to use social media not only for marketing but as a powerful tool to build and sustain customer relationships. Participants will explore strategies for effective communication, managing negative feedback, and fostering loyalty and trust through engagement.

The session will demonstrate how every comment and inquiry can be turned into an opportunity to showcase a commitment to customer satisfaction and strengthen audience connections. Whether managing a corporate brand or a personal profile, attendees will gain valuable skills to enhance their online customer service approach.

About the Speaker – Karine Parthenais, Founder & Creative Director, Mellow Brew Marketing

Karine Parthenais is the owner of Mellow Brew Marketing, a boutique marketing agency based in Cornwall, Ontario. With a keen focus on strategy, web design, and branding, Karine has established her agency as a go-to resource for businesses seeking creative and effective marketing solutions. Her expertise in social media marketing and passion for strategic thinking allow her to craft compelling narratives that elevate her clients’ brands. Under her leadership, Mellow Brew Marketing continues to thrive, helping businesses grow and succeed in a competitive marketplace. She looks forward to welcoming you to this series.