KEYS: Customer Service Excellence Certification

This dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers.

A $250 value. FREE to anyone registered with a KEYS Employment Advisor. Not registered with KEYS? Ask today!

Lunch is provided.

WHO SHOULD ATTEND?

Front-line employees, Supervisors, Managers, and basically anyone who wants to enhance their communication, conflict resolution, and customer/client service skills.

WHAT IS COVERED?

Excellent and consistent customer service is the foundation of any successful business.

This dynamic, interactive and engaging Service Excellence workshop encourages participants to go beyond basic customer service and empowers you to create memorable service experiences for your customers. The workshop is delivered in-person.

A $250 value! NO COST to anyone registered with a KEYS Employment Advisor. Ask today!

Customer Experience: Explore service experiences from the perspective of the customer and delve into the many factors that affect your customer’s service needs and expectations.

Service Process: Practice the 5-step Service Process for providing consistent and exceptional customer service.

Communication: Review the importance of active listening and powerful questions as a key to better understanding your customers’ needs and providing great customer service.

Emotional Intelligence: Explore how emotional intelligence (EQ) affects customer service interactions and how you can improve your personal EQ.

Own the Moment: Be empowered to create your own action plan for providing exceptional customer service.